Finance, economics, credit, hospitality. A.B. in economics from the University of Chicago.
In-room technology once meant a phone and a television, but now hotels equip guests’ rooms with sophisticated devices and systems.
Hotels are already using robots to serve guests.
Working the night shift at a hotel's front desk is a vulnerable position for employees.
People are often warned not to mix romance with their job, but dating a coworker has led to some happy, long-term relationships.